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What is a personal assistant?

A personal assistant is an individual employed by a personal assistance service provider who offers help and support to a person with a disability in daily activities that the person cannot perform independently. This is done while respecting the user's instructions on how the assistance and support should be provided, ensuring a higher quality of service.

Based on our team's 20 years of experience, we know that the best and highest quality personal assistance occurs when the user personally finds their assistant, and we employ them as the service provider.

If the user does not have anyone in mind to be their personal assistant, we mediate the search for candidates and help with the selection process.

Depending on the type of disability, we know which services are most needed. However, ultimately, the choice of personal assistant is made by the user.

The personal assistance service can be a nice, creative, and interesting occupation.
The personal assistance service can be a nice, creative, and interesting occupation.
For some users, personal assistants are a great help in resocialization.
For some users, personal assistants are a great help in resocialization.

Training for the profession of Personal Assistant.

A personal assistant employed by the service provider AsistentOS d.o.o. signs an indefinite employment contract with a probationary period of 3 months. During the probationary period, the personal assistant will complete an adult education training program for the profession of Personal Assistant, organized by the service provider and related institutions. This training is recorded in the work booklet. You can get more information on this topic HERE.

Who can be a personal assistant?

A personal assistant must be an adult who is medically fit and has:

  • Completed a three- or four-year secondary education corresponding to level 4.1 or 4.2 of the Croatian Qualifications Framework (hereinafter: CQF), or

  • Completed primary school with a completed caregiver course (level 1 CQF).


Before signing an employment contract with the personal assistance service provider, the personal assistant must obtain:

  • A certificate of completed prescribed education.

  • A medical certificate confirming they are not under psychiatric treatment and are psychophysically capable of working as a personal assistant for a person with a disability.

  • A certificate of no criminal record.

  • A certificate of previous work experience.

  • A signed statement confirming they are not related to the user.

  • A signed statement confirming they do not have a lifetime or lifelong support contract with the user.

Personal assistants are entitled to all rights established by the Labor Law!

You can find answers to frequently asked questions and concerns HERE.